Energy Ball Recipes – Effective 26th June 2018 (Version 1)

Please read these Terms and Conditions carefully before purchasing from our website (www.energyballrecipes.com) as you will be agreeing to be bound by them should you complete your transaction.

These Terms and Conditions cover one-off purchases and regular subscription packages from Energy Ball Recipes as per the date at the top of this contract.

We promise:

To take reasonable care to ensure all representations of the products are realistic, and the product descriptions are true to reality.

If we change our subscription box prices, we will give you notice by email at least 14 days before any price change takes effect. If you do not accept the new price, you should cancel your subscription as explained below as payments taken after the notice period will be at the new price.

If any goods are unavailable, we will notify you of the unavailability as soon as possible and will arrange a credit if you have been charged.

By placing an order, you are confirming that:

You are over the age of 18 at the point of ordering

You are legally capable of entering into binding contracts

Ordering:

Orders may be made via our website or in person (for example at a Food Market)

The price for the goods is as stated on our site at the time you order.

You acknowledge that, for recurring monthly subscriptions, the recipe will change each month.

Payment is required at the time of purchase. We will send you a confirmation email after your order and this constitutes our acceptance and is the point at which a binding legal contract is formed.

You authorise us and our third party payment provider to take payment and/or to charge your payment card for the relevant amounts and at the relevant times.

We will take your first payment when we accept your order. If you have purchased a subscription plan, payments will be taken after the relevant cut-off date/time specified on our site (which may change from time to time).

Discount Codes

We may offer discount codes from time to time. Such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered and are not transferable or redeemable for cash.

Discount codes are subject to any additional specific terms and conditions which are specified at the point of issue. We reserve the right to discontinue or otherwise modify any discount codes at any time without prior notice.

Unless otherwise stated: codes are only available for future new orders placed online, cannot be used retrospectively, can only be redeemed once per customer and cannot be used in conjunction with another discount code per transaction unless we state otherwise.

Delivery:

Delivery costs are free within the UK and charged extra for EU or Worldwide delivery addresses at the rate shown on our site at the time you place your order. These will depend on the delivery method chosen.

Despatch of the goods is subject to us being able to charge your payment card. In the case of a subscription Recipe Kit, it is your responsibility to update your payment card details as necessary.

Delivery will be complete when we deliver to the address which you specify when ordering.

Unless otherwise stated, delivery dates given on our website are estimates only. We have no liability for any losses arising from delay in delivery to the extent that this is due to circumstances beyond our reasonable control and where we could not have taken reasonable steps to deal with the delay.

If you receive notification of an unsuccessful attempted delivery, where it was not possible for the Energy Ball Recipe Kit to be posted through your letterbox, it is your responsibility to use the details provided to contact the delivery company to arrange re-delivery. If nobody is available to receive the goods, we will use reasonable efforts to follow any special delivery instructions you have provided.

We are not liable for failure to perform or delay in performing any obligation under this agreement if the failure or delay is caused by any circumstances beyond our reasonable control including third party telecommunication failures.

Cancellation:

Recurring deliveries can be cancelled or changed at any time before the relevant cut-off for a particular delivery.

If a product has been dispatched or delivered, due to the nature of the product, you will still be charged. However further subscriptions can be cancelled.

Pursuant to regulation 27(1)(c) of the Consumer Contracts (Information, deactivation and Additional Charges) Regulations 2013, contracts for the supply of goods are exempt from the right to withdrawal if those goods are liable to deteriorate or expire rapidly. For the avoidance of doubt, boxes containing ingredients and recipes to cook those ingredients are exempt from the right to withdraw.

To cancel, you must email Vic@energyballrecipes.com with full details of your billing address, phone number and email address.

Disputes:

You must contact us immediately with full details if you dispute any payment.

These terms and conditions shall be governed by English law and any disputes will be decided only by the courts of the United Kingdom.

Communication and data:

The default method of communication for all correspondence from us will be over email, using the email provided on your account. In certain circumstances we may need to contact you over phone instead.

You acknowledge and agree that we may process your personal data in accordance with the terms of our privacy policy which is subject to change from time to time.

Our Rights:

We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.

Business Details:

This website is owned and operated by Victoria Prince ℅ Rose Cottage, Dove Street, Ellastone, Ashbourne, Derbyshire. DE6 2GY.